returns policy

PLEASE NOTE : GARMENTS WHICH HAVE BEEN WORN, CUSTOMISED, EMBROIDERED CANNOT BE RETURNED UNLESS THEY ARE DEFECTIVE.

Garments that are not in their original condition, have been customised, are not from our standard stock or are made to order are non-returnable.

Please return your garments within 30 days of receiving them unless otherwise agreed, following the steps below:

1. Please have the following information ready when contacting our customer experience team:

• Customer account number / Sales order number / Purchase order number
• Product name of garments you which to return
• Number of garments you wish to return
• Details of replacement garments in terms of size and fit
• Your contact email address

Contact us either by phone or email at sales@alsico.co.uk / 01772 662500

2. The customer experience team will create a barcoded return note for you, this will be emailed to the address you provide.

3. Please pack the garments you wish to return into the original packaging that the order arrived in ensuring the barcoded returns note is enclosed.

Without this barcoded document your return will not be processed for a refund or a credit.

4. Post the package to us at Alsico Returns Department, Pittman Way, Fulwood, Preston, PR2 9ZD

5. Once we have receipted your package, we will arrange your refund and despatch your exchange garment accordingly.

Any postage costs you incur to return garments will not be refunded unless we agree the garments are faulty or we supplied incorrect items.